this post was submitted on 18 Jun 2024
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Like many others who no longer use Twitter or Facebook, one of the biggest impacts to me is suddenly not having a reasonably proactive way to contact companies for support. It’s amazing how many companies have offloaded their support staff to half a dozen overworked social media operators. Try phoning and you’ll get “busier than usual” phone lines, and if you can even find an email address it’ll auto-reply to say that it’s no longer monitored.
It’s a shit show.
Seriously, I had an issue with Uber awhile ago and their support was completely unhelpful until I contacted them on Twitter and an employee finally looked at my issue and confirmed I was right instead of giving me bullshit answers.
This is literally the only reason I haven't deleted my account there is for situations like that.
At a certain point that "unusual call volume" is just the standard call volume. They just don't want to hire more support folks.