this post was submitted on 12 Oct 2024
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Depends what your goal is.
If you are trying to change that persons actions specifically, it likely is a lose lose, because they will make more of the same content about the response.
The goal here isnt to actually stop the youtuber from doing anything. The goal is to offer a different firsthand perspective from inside the company, and I think this message does that.
Now anyone that hears about the initial YouTube video, will also hear about the response, and the average person is likely to believe the studios version over a youtuber.
I think saying nothing would distance the company from its fans to some degree, and putting out some PR spin would backfire immediately.
I think that if replies are rare and spot on, it may be a good PR. But do it every time and it will just be a waste of time without any good results