Louis Rossmann Community on Lemmy.world: For fans/supporters of Louis Rossmann and his work
Louis Rossmann is a repair shop owner and a vocal supporter of the Right To Repair movement. He runs a YouTube channel with a variety of content - from board repair videos, to news and updates in the technology space.
His insightful and reasonable opinions on technology and product ownership tend to attract a lot of attention.
Interested in being a moderator for this community? Positions are currently open.
they had to disassemble it before seeing the scratch? how can they prove they didnโt put the scratch there during disassembly?
I think they look for any sign of it being opened by the user as an excuse to invalidate warrantees. Most won't know their rights enough to know that's bullshit, nor would most even understand what the purported problem is in the first place.
Still doesn't explain why they took it apart
Not sure I follow. Doesn't explain why the customer took it apart, or why the customer service took it apart?
The customer verified that they sent it with that minor cosmetic damage, because they very thoroughly photographed it before sending it in
I used to buy Asus for its stability and quality. It's a shame to see them fall so far.
Yeah it was awesome to see GN consult Louis, on the legality of repair guys scamming their customers lol
Another company to blacklist, oh goody.
Pretty sure this would fall under the same idea of warranty can't be refused for modifying something you own unless you can prove the modification was related to the failure.
The two are completely unrelated
Here is an alternative Piped link(s):
https://piped.video/watch?v=NHQqKi9NcTs
Piped is a privacy-respecting open-source alternative frontend to YouTube.
I'm open-source; check me out at GitHub.