this post was submitted on 26 Jul 2024
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We never believe you. We use to, but thirty of your coworkers lied to us about trying the troubleshooting problems so we don't believe anyone anymore
Not in IT, but in software dev and I have some of the same issues dealing with support calls. I usually start off with "I'm sure you've tried some of this, so sorry in advance but can you.... ". Seems to always get them to humor me and try doing things like restarting the computer and/or software.
Did call centre work for years and per policy we had to try and get screen sharing set up (had to keep a specific fruity tech company happy since they spent so much money buying a company that made screen sharing software). I'd always do the same thing each and every call.
-Ask if they rebooted. Listen to them lie to me that they did right before calling me.
-Set up screen sharing.
-Query the system and see it currently has a 184 day uptime.
-Force a reboot while questioning my lifes goals.