this post was submitted on 15 Jul 2023
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The Signal messenger and protocol.
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Signal made a foolish decision to remove SMS support from their app. It was a good way to get people in to use the app and build the user base - it's easier to say to people "try signal, it also replaces your text messaging app" than to say "try this other messenger in addition to your texting app and whatsapp and etc..."
When they made the decision it was also announced on a pompous and self congratulatory way in my opinion. They posted a long post talking about being more secure rather than recognising that they were inconveniencing their users by removing a feature. Users can't decide how someone is going to send them a message but they can be advocates for adopting signal when they receive an SMS from someone.
There seems to be a lack of awareness in the Signal team of the strategic benefit of supporting SMS, when you're competing with other convenient but not as secure popular systems like WhatsApp you need a unique selling point. An all-in-one approach was a good trojan horse way of getting signals secure comms into people's lives.
While I believe in Signal I find myself defaulting to WhatsApp and my SMS messenger. Even people I know who do have signal, and who I conversed with previously are preferring to contact me via WhatsApp now. Signal is the more secure and independent option but it's convenience that really drives adoption for a lot of users.
It was not foolish. It was a security decision and the right one. The goal of signal isn't to have billions of users, the goal is to become a privacy and security centered app. If a feature prevents that it should be immediately removed.
So why do they only allow users to signup to Signal with a phone number? If they really were about privacy and security, they should allow signups via username+password only.
There so much money to be made for just knowing who is talking to who. Who is using the app and when. Even if they can't get at the content of your messages.
I don't trust them one bit.
First, you're conflating privacy with anonymity.
Secondly, they are one of the few orgs (maybe only?) that have been subpoenaed multiple times and they've published documented evidence
[0]that even when compelled by law to present all the info they have on any specific user, all they know is:Feel free to trust whoever you want, but the source code to Signal's clients and server are open for anyone to criticize, and they have been. They're not perfect, nobody is, but they're also one of the few orgs out there showing that they're willing to put up or shut up.
Criticize in a constructive manner. Don't be dismissive and spread FUD by stating "I don't trust them" without backing up understanding the Signal threat model and mixing up privacy & anonymity.
[0]https://signal.org/bigbrother/Minor UI tweaks would have been sufficient, like dark patterns to encourage sending secure messages to other signal users by default. Instead, they removed a stand-out feature that made new-user adoption so much easier than other apps. Now, they're just one of many secure messaging apps, and they're not the best one in any way.
I recently switched back to android, i was excited to use signal as my SMS client and then encourage my friends to use it as well. Now there's no reason to choose Signal at all.
They can pat themselves on the back all they want, but im convinced they made the change for the same reason causing so much enshitification of the internet these days: they want to lock-in their users.
How is it locking in if it is obvious they did something that 1) many people don't like and thus left signal for and 2) as you pointed out, they have many identical competitors? That's not convincing at all given the other parts of your argument.
If your contacts use Signal, and you don't want to use signal anymore, you'll need to convince your contacts to switch to another messenger now. You used to be able to stop using signal if you wanted without inconveniencing your friends, now you're locked in.