this post was submitted on 21 Aug 2024
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Basically they fucked up and don’t like the criticism from other companies/ customers.
It's not really criticism, it's competitors claiming they will never fuck up.
Like, if you found mouse in your hamburger at McDonald's, that's a massive fuckup. If Burger King then started saying "you'll never find anything gross in Burger King food!" that would be both crass opportunism and patently false.
It's reasonable to criticize CrowdStrike. They fucked up huge. The incident was a fuckup, and creating an environment where one incident could cause total widespread failure was a systemic fuckup. And it's not even their first fuckup, just the most impactful and public.
But also Microsoft fucked up. And the clients, those who put all of their trust into Microsoft and CrowdStrike without regard to testing, backups, or redundancy, they fucked up, too. Delta shut down, cancelling 4,600 flights. American Airlines cancelled 43 flights, 10 of which would have been cancelled even without the outage.
Like, imagine if some diners at McDonald's connected their mouths to a chute that delivers pre-chewed food sight-unseen into their gullets, and then got mad when they fell ill from eating a mouse. Don't do that, not at any restaurant.
All that said, if you fuck up, you don't get to complain about your competitors being crass opportunists.
Resiliency and security have a lot of layers. The crowd strike bungle was very bad but more than anything it shined a bright spot light on the fact that certain organizations IT orgs are just a house of cards waiting to get blown away.
I'm looking at Delta in particular. Airlines are a critical transportation service and to have issues with one software vendor bring your entire company screeching to a halt is nothing short of embarrassing.
If I were on the board, my first question would be, "where's our DRP and why was this situation not accounted for?"
House of cards is exactly right. At every IT job I've worked, the bosses want to check the DRP box as long as it costs as close to zero dollars as possible, and a day or two of 1-2 people writing it up. I do my best to cover my own ass, and regularly do actual restores, limit potential blast radii, and so on. But at a high level, bosses don't give AF about defense, they are always on offense (i.e. make more money faster).