this post was submitted on 31 Jul 2023
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Showerthoughts

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A "Showerthought" is a simple term used to describe the thoughts that pop into your head while you're doing everyday things like taking a shower, driving, or just daydreaming. The best ones are thoughts that many people can relate to and they find something funny or interesting in regular stuff.

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In the grand scheme of things, the customer may have slightly more pull than the cashier ringing up their order, but it's the CEO and the board of directors that control the narrative. That's why we're getting bigger and less fuel efficient vehicles, bigger and more fattening meal portions in restaurants, and bigger less affordable houses.

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[–] [email protected] 13 points 1 year ago (4 children)

The saying has been corrupted. Selfridge originally meant the saying to mean customer complaints should be treated seriously so that customers do not feel cheated or deceived. Nowadays people take it to mean the customer can do no wrong and is king of all he surveys.

[–] [email protected] 4 points 1 year ago (1 children)

I always thought it was supposed to reference market sentiment.

If your company is focused on X, but is also doing Y, and the market is really taking up with Y, you need to focus on keeping Y alive and well. Makes for a successful company to respect the market's wishes, and allows you to pursue X while Y is subsidizing it.

If you insist that X is the future, and put Y on the back burner to focus on X, well, the market will find a competitor who is doing Y better than you, and the market will abandon you.

[–] [email protected] 0 points 1 year ago (1 children)
[–] [email protected] 2 points 1 year ago

It really only applies if success of the company is your primary concern.

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