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Chrono24 multiple authorized dealers disappeared (lemmy.ml)

submitted 1 year ago by [email protected] to c/[email protected]

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I noticed that a few dealers that I frequently use simply disappeared. I contacted directly one of them and apparently, there's stricter guideline for authorized dealer. Is anyone aware of it or if you have similar experience with authorized dealer?

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[–] [email protected] 3 points 1 year ago (2 children)

Bought a frankenwatch advertised as original. Seller refused to pay back, c24 refused to get involved.

Had to raise some shit which got me most of my money back and the authorized dealer banned.

I wouldn't dig too much into the ban.

[–] [email protected] 1 points 1 year ago (1 children)

The problem I have is the AD has a year of warranty and I want to have it polished by the dealer instead of from an independent jeweler. If C24 outright ban the AD, is there any way for them to still honour the warranty?

[–] [email protected] 1 points 1 year ago

Just contact the dealer directly and ask them. They'll probably polish it for you just to have a happy customer who might buy more jewelry directly from them in the future.