this post was submitted on 08 Feb 2024
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It's such a bullshit argument. Imagine buying a Snap-On wrench because of the lifetime warranty, and they told you, "Oh no no no no, we meant the lifetime of the wrench."
I still have and use all my old Craftsman tools from the 90s. One of my 1/4 ratchets broke and since it's a made in the USA tool, I figured I would look for parts online and try to repair it. Unfortunately the parts cost more than the wrench on ebay, so I decided to take it to Lowes (who now distributes Craftsman tools) to see if they would honor the lifetime warranty. They had no qualms about honoring the warranty and replaced it with the current model, knowing full well the tool was 30 years old. The new ratchet is more ergonomic, has a finer tooth count and not nearly as sloppy as the old one. So shout out to Stanley and Lowes for doing the right thing.
Dewalt also has great warranties and customer service!
Someone gave me a Dewalt tool set when I did a favor for them. Both Dewalt and Craftsman are owned by Stanley and the Dewalt tools are identical to the new Craftsman.
Also I had 1 small piece break in that Dewalt set and Dewalt replaced it with a whole new set of tools, so now I have 2.
Yeah I had a battery shit out on me near the end of the 3 year warranty, they sent me a new, larger AH battery, no questions asked.