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McDonalds removes AI drive-throughs after order errors (www.bbc.com)

submitted 2 months ago by [email protected] to c/[email protected]

106 comments fedilink hide all child comments

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

(page 2) 50 comments

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[–] [email protected] 3 points 2 months ago

Bubble burst?

[–] [email protected] 3 points 2 months ago

I got my fried shoes but no ketchup!

[–] [email protected] 3 points 2 months ago

slaps own cheek

NAW!!

[–] [email protected] 1 points 2 months ago* (last edited 2 months ago)

and a large orange drink

[–] the_doktor 1 points 2 months ago (1 children)

"McDonalds removes AI drive-throughs after they realized AI is fucking stupid and shouldn't be used by anyone"

There, fixed. Now can we fucking kill AI and make it illegal to use already? Fuck this shit.

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[–] [email protected] 0 points 2 months ago

I used this system more than I care to admit and never had significant problems with it. My biggest issue was when trying to modify an existing item on the ticket.

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