As a software engineer...
Don't just say "just Google it". Guide them to the documentation. Ask them about the detail of the question. If it's an bug, try asking them if they can reproduce the bug.
This reminded me of the time I'm looking for how to do certain things in a software. I found a reddit post asking about the same issue and this is the reply OP got:
Here is the link: https://old.reddit.com/r/i3wm/comments/mupjsf/how_to_showhide_i3status_bar_taskbar/
Imagine. You search the issue you have. Found the ONLY reddit thread that talks about this, and the ONLY thread that talks about the issue have NO USEFUL ANSWER and, worse, the only reply is TELLING YOU TO SEARCH IT YOURSELF. This got upvoted too 😭😭😭.
Luckily, I found the solution (tbh the solution was there in the docs, but the wording wasn't clear and it makes it hard to search) and I end up replying the OP the actual answer.
So, this is a PSA for the fediverse: be nice. It's free.
While we're still young, we have a chance to become a better forum.
Also possibly an unpopular opinion: you shouldn't downvote a question, even if it was asked multiple times. Guide them to the answer instead