this post was submitted on 23 May 2024
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That’s the point. Broadcom focuses on only the top consumers and desire everyone else to go away. They then focus only on what those top consumers want and their support staff can be cut down considerably.
It’s an interesting tactic that they have mastered.
Eventually even those customers will look at alternatives too if there's only like 50 companies worldwide using it.
Yeah, this is one scenario where the principles in F2P games like MOBAs applies to the business world. Focusing only on the top X companies and losing that market share has a cascading effect where it's harder to find competent administrators, it's harder for those administrators to find support online (which then means they have to call for the support they pay for - which while good in the short term for VMWare, is frustrating for the customer, and means that the extra money they're charging has to partially be used to cover techs to provide said report). The little fish in a market like this help to provide what is essentially free troubleshooting online via stack overflow etc. And giving that market share to competitors gives them the cash flow and experience to build a support system online and improve their product, and then win over the big fish.
Bingo.
Where does the next gen of admins come from, if they're been using Proxmox, etc, to learn on?
All my peers started with VMware years ago because they could get ESXi for free and run it on test boxes, then have the experience to deploy in client sites.
Except this is a top customer with tens of thousands of VM's, walking away.
SMBs aren’t running 10k vms.
It sounds like every large sas company tbh.
You're not wrong!
I think Broadcom overplayed it on this one, as this example shows.
Or, they're playing a game we can't figure out. A 20,000 VM client is in the "large customers we want to keep" category.