this post was submitted on 20 Jul 2023
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Asklemmy
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Non-tech person, though I would prefer not to go into detail on a public forum. I do get along well with tech people, and I run into some fairly technical issues while trying to do other things, but I’m rarely interested in technology for its own sake. I will listen to someone talk about what they do, or read an article, and I will always try to read the manual, but I am also the kind of person who’s like, “if I can’t solve this problem on my own in 15 minutes, I am going to call tech support.” (In my defense, if I can’t solve the problem in 15 minutes with the manual, I am not going to manage it on my own without human intervention, and I don’t want to bother my friends and family if I can get someone whose actual job is to ask if the machine is plugged in, and who won’t tease me about it for the next three weeks if it was, in fact, not plugged in. I am always polite with tech support, but I can tell they sometimes think I should have been able to figure it out on my own).
I’m fine with not really understanding how Lemmy works, since it does work, and it’s easy to find help if I get stuck. I am picking stuff up here and there as I go, which is usually what happens with stuff I use often, but at a certain point it’s just a black box to me.
ETA: when I say “not going into detail,” I mean about my background. That didn’t come across the first time, lol, sorry about that.
As an IT support officer, I (and my colleagues) deeply appreciate that you attempt to solve problems before calling us. There's never ever any judgement if you do that and then need to call us. We're here to help, but trying to help yourself first makes our job infinitely easier, not to mention you reaffirm your troubleshooting skills!
If you've genuinely tried to solve the problem but couldn't, and the problem turns out to be that the machine wasn't plugged in, I'm 100% not going to think less of you for it. You know many things I don't, and visa versa.
I liken it to returning your shopping cart to the bay. You don't have to, but you're making someone's day easier ❤️
Thanks, I’m glad at least someone isn’t judging me.
That's a very long 'not going into detail' reply ...
I meant identifying details about my education and career, not details about my perspective. I wouldn’t have commented if I had nothing to say. :3