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Wells Fargo fires more than a dozen employees for faking work using mouse jigglers and keyboard activity simulation (www.tomshardware.com)

submitted 5 months ago by [email protected] to c/[email protected]

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[–] [email protected] 7 points 5 months ago (1 children)

Is that really true though? If I crank my volume for notifications and then read a book while waiting for my next call how is that less engaged than like reading an ebook on the same computer?

[–] [email protected] 0 points 5 months ago

Frankly - it's a lot harder to quantify. "Time at desk" is easy to track. Response times to tickets are much more variable and difficult to measure.