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submitted 3 weeks ago by [email protected] to c/[email protected]

McDonald's is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars' worth of chicken nuggets.

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[-] [email protected] 52 points 3 weeks ago

Should have gone with the real AI solution: Actually Indian

[-] [email protected] 14 points 3 weeks ago

That's what Tim Hortons did in Canada!

[-] [email protected] 2 points 3 weeks ago

Like, the drive through connects to some Indian call center?

[-] [email protected] 4 points 3 weeks ago

No, they hire a lot of temporary foreign workers from India.

[-] [email protected] 1 points 3 weeks ago
[-] [email protected] 1 points 3 weeks ago

As someone who works with a few Indians, I'm a fan. They're hard-working and reasonably easy to understand. Can't be worse than AI, in any case.

this post was submitted on 18 Jun 2024
441 points (97.4% liked)

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