this post was submitted on 26 Aug 2024
1537 points (97.9% liked)
memes
9680 readers
2478 users here now
Community rules
1. Be civil
No trolling, bigotry or other insulting / annoying behaviour
2. No politics
This is non-politics community. For political memes please go to [email protected]
3. No recent reposts
Check for reposts when posting a meme, you can only repost after 1 month
4. No bots
No bots without the express approval of the mods or the admins
5. No Spam/Ads
No advertisements or spam. This is an instance rule and the only way to live.
Sister communities
- [email protected] : Star Trek memes, chat and shitposts
- [email protected] : Lemmy Shitposts, anything and everything goes.
- [email protected] : Linux themed memes
- [email protected] : for those who love comic stories.
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Some customer support "bots" could be considered classification problems, no? At least in so far as which department does a call get routed to.
At least it's routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.
If you actually looked at the help pages before contacting support, you are in the minority.
Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There's a good chance that's what's happening here.