Edit: Username was “SmoochyPit”
Wanted a place to dump this. I stopped playing in February when they prevented playing on Linux via Wine. Tried logging in now that Sober exists (sometime in August), and was met with this.
My account and username is 11 years old. I’ve spent money on premium currency and items. Hasn’t ever been a problem. I tried to appeal…
I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.
I tried to explain this in a reply, but they shut it down, saying there would be no further communication on this issue, since it was more than 30 days old.
Feels super unfair. But I’m powerless here…
I would try to find a phone number and call them. Often, it heavily depends on the person you just randomly get assigned to. Some are humane and try to help one if they're not treated fairly.
Also even with a note, expecting you to do that within one month is just ridiculous.
As others have said, take them to court.