this post was submitted on 11 Oct 2024
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In the UK you’re not getting a phone delivered to your house and left without providing a pin to the delivery driver.
I’m all for leaving low value items outside but phones and stuff, come on people.
In France you can have it delivered to a post office. To pick it up you’ll need to show a state id card as proof.
In Germany you have to show your ID card to get it, at least in theory.
At least in my area, theft really isn't a thing. I don't know anyone on my street who has had a package stolen, and I've ordered TVs, phones, consoles, etc, all of which could be pawned pretty easily.
So the security around these things really should take area into account. A densely populated area like NYC or SF would probably need more strict protections than a place like mine.
I think at lot has to do with the company. Like Amazon don’t care as they make so much it’s just not worth waiting around for PINs or signatures as it’ll cost them more than lost stock. Plus they probably have some insurance.
Right, and we're talking about iPhones here, so Apple has certainly done the math on whether paying for the signature service costs more than buying insurance on the item.
As a customer, I don't particularly care which they do. When I order things from smaller retailers, I usually have to sign. When I order from larger retailers, I usually don't. Either way, I have never had a stolen package, and if I did, I'm confident I could report it and get a new one sent out quickly. If I had packages stolen frequently, I would expect the retailer to get suspicious and require signature and photo to make sure I'm not the one stealing them or something.
Apple don’t deliver their own parcels, at least in the UK, so that’s all on the courier. I was more referring to buying on contract from carriers anyway as this is also how they’re delivered and it’s the delivery companies that give drivers like 30 seconds per drop because they make more money delivering more parcels so it’s likely cheaper.
Right, and my point is that the carrier probably sells enough phones that insuring them could end up being cheaper than requiring a signature. So whether you buy from Apple or your local carrier probably wouldn't matter, they'll just mark it as a loss and send a new one.
And since the insurance is probably with the courier, the courier is the one that decides if a faster delivery is better than fewer stolen packages.
Last one I ordered was left inside a wheelie bin. Which my neighbour helpfully put out the next morning.
Which network? That’s madness.