this post was submitted on 26 Oct 2024
1556 points (98.6% liked)
People Twitter
5283 readers
765 users here now
People tweeting stuff. We allow tweets from anyone.
RULES:
- Mark NSFW content.
- No doxxing people.
- Must be a tweet or similar
- No bullying or international politcs
- Be excellent to each other.
founded 1 year ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Which is just "reduced staffing" in different words. If the kiosks weren't there, they would have hired more workers, built more restaurants, etc. But they opted for the kiosks because they were cheaper than expanding hiring.
That's not necessarily a bad thing, but I think it's something that a lot of studies downplay. They instead focus on job loss instead of lack of job growth (i.e. we expect more employment every year as population increases).
And there absolutely is a breaking point where we'll see job loss, as in the risk of reduced business from crappy customer experience is worth the cut in jobs, and it's unclear where exactly that breaking point is. Maybe we've hit it, idk, I expect these types of things to lag policy changes by a few years because it takes time for innovation to happen. But once a company can successfully reduce headcount w/o reducing revenues significantly, we'll see other companies jump on board, and that will happen sooner the higher we push minimum wages.
Except the study specified that the increased sales were related to the presence of the kiosks. They could do point of sale promotions that just weren't reliably done if a person was in between the customer and the computer.