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How to get a refund for Planescape Torment on Steam? (lemmy.nz)

submitted 2 weeks ago by [email protected] to c/[email protected]

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Drag's refund request for Planescape Torment was denied by Steam. The game has sat in drag's inventory for several months, but drag has only played for 8 minutes and in that time decided not to play it.

Drag would like advice on gaming the Steam refund system, because drag doesn't agree with their reason for denying the refund. Are there any gamebreaking bugs or problems like that which Steam might accept?

Drag will post the reason for wanting a refund in a comment, and asks that you confine discussion of drag's reason or why drag should just enjoy the game to underneath that comment, so that the rest of the thread can be about the actual question.

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[–] [email protected] 1 points 2 weeks ago* (last edited 2 weeks ago)

You may be able to appeal it by escalating your request to an actual human. Email everyone who has their email address on their public employee page. Even Gabe himself. Dude actually answers a lot of the time.

Doesn't even matter what the issue is, this is typically the quickest and best way to get real support from Valve and not just their crappy automated (or possibly volunteer) support system that just sends you FAQs based on keywords in your ticket.

They make exceptions for the refund policy often enough if you make a case with a real human who has common sense.