this post was submitted on 22 Nov 2024
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I mean, maybe don't mention the PS5 during any of it, at the very least use a separate email than the one tied to your account. I totally get your concerns, I'd be pissed too. I think I'd try returning to the store multiple times (maybe getting lucky with a different person or even a different location)
It’s a corporate store with a unified return policy, which unfortunately lists acceptable reasons for return and a TV that works but has bad backlight bleed is not one of them. The lesson learned here is pay closer attention to the warranties and return policies when you buy things. Unfortunately I didn’t anticipate backlight bleed that bad even being a thing that could happen. There is often a small amount when buying LED TVs so I expected there to be some.
Unfortunately this strategy depends on you having access to a retailer with a better policy, many may not.