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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

33 comments fedilink hide all child comments

Hahahahahahahahahahahahaha

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[–] [email protected] 86 points 3 weeks ago (2 children)

A Verizon rep told me the other day that their cellular home internet is just as good as my symmetric gigabit fiber service. Fuck these companies.

[–] [email protected] 33 points 3 weeks ago (1 children)

I just saw a Verizon sign today that said the same. I internally scoffed because how can cellular internet be more stable or consistent?

[–] [email protected] 34 points 3 weeks ago (1 children)

They use a radical new networking technique called "Lying, but with graphs"

[–] [email protected] 24 points 3 weeks ago* (last edited 3 weeks ago) (2 children)

10 Pbps  |
         |
         }
200 Mbps | # #
         | # #
         | # #
         -------
           V O
           E T
           R H
           I E
           Z R
           O S
           N

*latency not pictured
**measurements taken in test environment under ideal weather conditions

[–] [email protected] 13 points 3 weeks ago

LoL, they misconfigured their test rig and it turns out they were measuring loopback's bandwidth.

[–] [email protected] 3 points 3 weeks ago

Mentioning latency is how I got their 16 trillion subcontractor salespeople to stop knocking on my door. They wanna bash the local cable company with 11ms ping but have no clue how to address my latency concern. They don’t even know what it is — “wait, that wasn’t in the script.”

[–] [email protected] 17 points 3 weeks ago

in a certain stupidly narrow definition of “just as good” that’s not necessarily wrong wrong

5G has a theoretical max of 10gb/s, so ignoring all other factors where it’s significantly, and also ignoring reality in the face of theoretical maximum

5G is stupid cool!

just some people can be stupid stupid