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ISPs say their “excellent customer service” is why users don’t switch providers (arstechnica.com)

submitted 3 weeks ago by [email protected] to c/[email protected]

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Hahahahahahahahahahahahaha

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[–] [email protected] 16 points 3 weeks ago* (last edited 3 weeks ago) (1 children)

It's whay I called the "Old Railroad Theory"

The US has build their subway systems 100 years ago, but now doesn't want to take down and rebuild a new one.

Meanwhile, a country developing the subway recently would have the newest and lastest systems and technology, since why use old technology if you're starting from scratch.

The US have no platform safety barriers because they're used to it.

Meanwhile, China only recently has subway so they looked at the US and thought "Hmm, looks like people can fall on the tracks" so they built a platform safety door system.

Like imagine telling schools to get rid of all their windows XP machines. Old habits die hard.

TLDR: Its easy to use new technology when you are building new, vs having to dismandle the old system and then build it again.

[–] [email protected] 11 points 3 weeks ago (1 children)

I think this is true to an extent but from my experience the network is usually well-maintained (latest DOCSIS, low ping, etc) and the backend seems to support IPv6 but people don’t have a clue how anything works.

I can tell cable installers have no clue how networks work beyond the coaxial cable coming into the premises. Nothing against them, that’s great, but it’s crazy to me that they look flabbergasted when I do a simple ping to check for connectivity.

On top of that, customer service probably gets harassed by people that don’t know anything wanting help for more premises/LAN problems. But they literally don’t know what IPv6 is — that’s like minimum networking knowledge — so even if you’re smart you won’t get anywhere with them.

[–] [email protected] 5 points 3 weeks ago (1 children)

I had spectrum at my house like 6 times in 2 weeks. They redid all my coax house to pole. They had guys supposedly go out and check the street for issues. I get like 20 times a day where my latency shoots up. I play any MMO or online game I'll have at least 1 disconnect but usually I get every 10 minutes.

It sucks, but on the bright side I may get the new fiber company in the area some time, they say my address is able to preorder but that's been about a year now and nothing yet...

[–] [email protected] 2 points 3 weeks ago

Spectrum has actually been my favorite. I have experience with Cox, CenturyLink, Mediacom and Spectrum.

But if fiber came into my neighborhood it would be game over.