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'I want to acknowledge that we messed up': NZXT addresses concerns about its controversial Flex gaming PC rental program and commits to taking action (www.pcgamer.com)

submitted 2 weeks ago by [email protected] to c/[email protected]

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This response is not nearly enough in my book.

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[–] sp3tr4l 58 points 2 weeks ago* (last edited 2 weeks ago)

Here at NZXT, we strive to deliver the best products and services to customers, but sometimes, we don't fulfill that desire.

Sure, we spent thousands upon thousands of man hours intentionally designing a pc rental service to rent out falsely advertised, subpar pcs, at stupendously high cost to you, our loyal customers...

And sure, we're only issuing this statement because we got caught, and even while apologizing, we are heavily qualifying our actions and emphasizing things we think we so well...

But what is most important is that we want you to know: