Asklemmy

43970 readers

687 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

My mom got a new phone (Samsung Galaxy A13 5G) and it's having problems with phone service. I'm not much of a phone person, so I was hoping someone here would be able to help us. (sopuli.xyz)

submitted 1 year ago* (last edited 1 year ago) by [email protected] to c/[email protected]

5 comments fedilink hide all child comments

Her phone is having two issues:

Texts from other phones are received several hours after they were sent when she's away from home, texts that she sends always go through instantly. If she's at home, she always gets texts instantly.
Her phone keeps coming up as "offline" on some other phones.

As I stated in the title, I'm not familiar with phones, so I have no idea where to even start with this. I have done nothing more than a google search that didn't give me any results relevant to the issues.

you are viewing a single comment's thread
view the rest of the comments

[–] rolofox 1 points 1 year ago (1 children)

Does she have data With wifi off?, Sometimes this could be something to do with the APN configuration not in the phone, what service does she have? T-Mobile? At&t?

[–] [email protected] 1 points 1 year ago

I'm not actually sure if her phone has WiFi calling/texting. Her phone doesn't say anything about using WiFi for calling/texting and texts/calls still go through even if both WiFi and data are off.

Her phone service is through Tracphone.