this post was submitted on 05 Sep 2023
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I had the complete opposite experience with a client where the scammer kept telling me to click on the Start menu even after I goaded him by telling him we were on a Mac. No ability to shift the scheme.
The scams are run by professional call centers. Sometimes as a side business of an otherwise normal call center. The people working there are call center workers. They have a script and they follow the script. They could have no knowledge of the underlying tech at all.