this post was submitted on 17 Sep 2023
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"They" is perfectly acceptable, in fact I've taken to writing work emails as such too. Because you can't always work it out through their name alone.
The real problem is not learning or correcting themselves when told.
"This is Alice, she...".
"Oh he is a nice pers...".
"She, mum".
Be open to correcting yourself when told, people are used to correcting people. But continually not correcting yourself makes you look like a bigot even if you don't mean it.