Unpopular Opinion

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Mobile ordering and delivery have made food service objectively worse and if you use them I think you're pathetic. (lemmy.world)

submitted 11 months ago* (last edited 11 months ago) by [email protected] to c/[email protected]

77 comments fedilink hide all child comments

Working in food sucks in general. I would know I've been doing it for almost 14 years now. You drive to the store. You enter the store. You order your food. If there are any complications with your order you're told right then and there.

But I'll never forget the day my job introduced mobile ordering. It immediately made everything worse in almost every way. Customers ordering shit we ran out of, shit we no longer offer, setting the pickup time 5 minutes after placing the order then getting mad when it's not done on time. All this while we can't communicate with the customer at all until they arrive to find the order incomplete because we couldn't contact them to figure out what they wanted to do.

Then door dash became a thing and all those exact problems became even worse. It slows down the entire store to the point of disrupting the customers who came in to order.

Why the fuck would you go through a third party system to obtain food when you can just go get the fucking food

Basically if you use mobile ordering or a delivery service you're a big part of why food service has done nothing but get harder and more frustrating. And I do hold it against you.

Edit: I don't think lemmy understands how unpopularopinion is supposed to work...

Edit 2: Considering how many people clearly disagree with me and seeing how few upvotes this post has gotten, lemmy clearly has no idea how unpopularopinion works.

Glad to know the Reddit custom of ignoring that still lives on.

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[–] [email protected] 4 points 11 months ago (1 children)

I don't drive and live a bit from the city centre; I try not to do it often as I'm a poor, but occasionally order takeaway.

Once I rang a store to ask why certain items from a deal were missing and they said they were not running such a deal and were very fed up with people requesting it. Seems the site (might've been justeat but was a while and memory is fallible) had inserted a deal where none existed.

[–] [email protected] 2 points 11 months ago (1 children)

Yeah, spot on. There was a local pizza pub I used to frequent that would always get upset because door dash and grub hub would add their business without permission. The place offered delivery (pizza duh), but hated third party delivery because it took business away from their drivers (you kinda want a critical mass of business to justify having delivery) and they often had customers call in to complain that their order/deal/special was wrong. I remember the manager would look on delivery sites each week and call any that had listed the business without their permission.

[–] [email protected] 1 points 11 months ago

Running a franchise must be stressful enough, insane that they have to actively police websites adding them without their consent on top of that.