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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech (www.businessinsider.com)

submitted 1 year ago by [email protected] to c/[email protected]

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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[–] [email protected] 6 points 1 year ago

I've had a problem at self check out recently when I was buying a birthday card. I scanned the card, and placed the card and envelope it comes with in the area where scanned items go.

The kiosk, correctly, thought I put an unscanned item in the area. It was just the envelope the card comes in, so no need to scan it. But an employee had to come over and verify themselves before I could continue.

I don't see the anti theft measures as being an issue, you need to protect your merchandise from theft to run a successful business. But, it should be made a little smarter, to know that if you scan a card, there is very likely an envelope that comes with it.