this post was submitted on 17 Oct 2023
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Technology
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It absolutely is a thing. Network effect matters. Usability matters. Open source/community solutions usually lack that (and the lack of familiarity makes it worse).
Discord's usability is terrible for Open source communities. It never gave me the impression that it was designed for anything more than game chat rooms. The topic separation and discoverability is poor. Even Zulip does a much better job at it.
Open source maintainers always ask you to search the bug tracker/forums before asking a question. The same maintainers make their own life hard when they choose Discord, because the history is simply a black hole as far as search engines are concerned. Just use a discourse forum or something similar.