A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?
this post was submitted on 23 Oct 2023
879 points (98.2% liked)
Privacy
31868 readers
281 users here now
A place to discuss privacy and freedom in the digital world.
Privacy has become a very important issue in modern society, with companies and governments constantly abusing their power, more and more people are waking up to the importance of digital privacy.
In this community everyone is welcome to post links and discuss topics related to privacy.
Some Rules
- Posting a link to a website containing tracking isn't great, if contents of the website are behind a paywall maybe copy them into the post
- Don't promote proprietary software
- Try to keep things on topic
- If you have a question, please try searching for previous discussions, maybe it has already been answered
- Reposts are fine, but should have at least a couple of weeks in between so that the post can reach a new audience
- Be nice :)
Related communities
Chat rooms
-
[Matrix/Element]Dead
much thanks to @gary_host_laptop for the logo design :)
founded 5 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
Nobody broke the law lol.
I believe they have like a month to comply.
The just asked for a ticket in the app, to make their lifes easier. If OP doesn't want to, they still have to comply though.
Now I remember why I hate working directly with customers.
According to my training when I was handling my workplace's GDPR request email companies have 30 days to respond. Meaning they could simply have a bot respond to all incoming emails on day 29 and say "we're reviewing your request" and be in compliance for a while longer