My old person trait is that I think 'ghosting' is completely unacceptable and you owe the other person a face-to-face conversation.
this post was submitted on 05 Jul 2023
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Worked in a call center for a long time and I somewhat agree with the last person.
It's often easier to deal with something with a real person. That is not the issue.
The issue is people being polite and respectful. If everyone was a decent human being, call centers would be a good place to work and they wouldn't be understaffed.
That wouldn't really be true, since working conditions are determined entirely by the employer.
In other words, no matter how nice a job may be, there's a boss entirely willing to underpay and overwork their staff to maximize profit.
Where I work the pay and benefits are good, volume is very low, my boss is cool, but my customers make me hate life. A large percentage of my customers come in screaming about how they have no service and they need a credit for the past 6 months they've been having issues (that they never notified us of) and then they refuse to do stuff as simple as reboot. After you finally convince them to do it (and of course it fixes the problem 90% of the time) they bitch about having to do my and job and hang up without a thank you.
In the service industry at least, working conditions are not entirely up to the employer.
Well, I can't speak for all call centers. Mine had great conditions and good bosses. Clients were really rude though, and I had it kind of easy because it was a banking Call center. Usually people tend to be nicer, but when shit hits the fan it hits hard.
So what you are saying is that you should be allowed to categorise them into nice and "wait until smb. Will find the energy tot talk to them"?
Lmao. That could be a way to get around it, but those calls would be permanently in queue if that was the case hahaha
Well don't be a dick then.