this post was submitted on 13 Dec 2023
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I've met them. But I've also met tech illiterate millennials. And genius boomers.
I don't have enough data to conclude yet, so options are open. I do believe zoomers use computers less than millennials do tho, in favor of smartphones.
As far as I can tell boomers know how a computer works and don't know how to do this weird thing they need to do for some reason or they break it in a weird way. Zoomers seem to be a mixed bag of no IT knowledge or never needing help. Everyone else just drops the laptop and lies about it.
I worked as tech support for a patient portal at a previous job and found that a lot of both boomers and zoomers use their smartphones exclusively. The bulk of our calls were from boomers and trying to teach them to navigate a smartphone over the phone was one of the most frustrating things I've ever had to do.
Explaining them how to navigate a computer over phone is even worse.
Had to explain for 15 minutes to some old guy where the location of the start button was.