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You're not getting an objective answer to the "did most of the Gtalk/Facebook messenger users even know they were using xmpp, or care?" from lemmy/kbin/fediverse users in 2023, as most here likely do care a wee bit more of the technical and privacy matters than the average joe.
However, I used XMPP personally via integrating it to my irc (weechat+bitlbee) so I could get all the IM services under one interface. I'm doing the same now with Matrix: I have irc, whatsapp, my smart home messages etc all forwarded to matrix.
We also built XMPP chat at our company which I was working for back in the day. I think it was called Jabber back then. Biggest drawback in my opinion was the lack of encryption out of the box - encryption should've been more integrated to XMPP from the get go, instead of being an extension.
XMPP/Jabber is once again a thing that could've been great for everyone. We could have one singular decentralized technology to IM which would've been open to all and interoperable. If approx 20% of the world's population has a google account and 35% facebook account, at least every third person in the world would've been reachable via XMPP. And if it would've reached critical mass, it would've likely been even bigger.
I know I'm not getting the perspective of the average consumer (which is also why this is the perfect audience for the "Barbie" promotion), part of me is just curious about the perspective of enthusiasts on XMPP, since I know very little about it.
And also, most of the people who will want to reply to this post will have used xmpp and want to tel their story
How do you forward Whatsapp to matrix? Is it two-way?
https://github.com/mautrix/whatsapp
Yeah, I've not touched whatsapp in years