this post was submitted on 07 Jul 2023
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Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy | Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions coul... (gizmodo.com)
submitted 1 year ago by [email protected] to c/[email protected]
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Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

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[–] [email protected] 10 points 1 year ago (1 children)

Lol, making us go to the actual website, not the app. Making us hunt down somewhere in “settings,” and not billing, to find the cancel button. Then clicking through 4 pages to complete the process…

Solid defense on that line of thought

[–] [email protected] 4 points 1 year ago (2 children)

Some of these issues can be Apple and Google’s fault since they control subscriptions if you buy through the app, but the company that makes the app controls your subscription if you subscribed outside of it. So it might be against the App Store terms of service to allow you to unsubscribe from inside the app. There’s a hidden setting on iOS to control all subscriptions which can be better or worse depending on your perspective.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago)

That’s true, I forgot about that.

[–] [email protected] 2 points 1 year ago

I've started and canceled a few subs in google.play. It's pretty easy compared to dealing with any of the companies directly, by a ton