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[LPT] Call and threaten to cancel your subscription services once a year; their retention department will give you a better rate (lemmy.ca)

submitted 7 months ago by [email protected] to c/[email protected]

17 comments fedilink hide all child comments

This only works by phone. Be nice, but firm. Don’t be satisfied with their first answer – make them escalate you to the retention department. They’re often authorised to give much larger discounts because it’s cheaper for them to retain customers than to recruit new ones.

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[–] [email protected] 2 points 7 months ago (1 children)

Not mad, but I can see how you could see that from my choice language that day.

I just think that we have to call and even ask for this stuff is only enabling the problem. For me, when Netflix and all these other guys price hike, drop content, don’t give advertised streaming qualities and all of that, I dropped all of them. Now I pirate stuff again, I send YouTubers donations and use 3rd party apps to get around ads, etc.

Consumers are brainwashed into thinking they have to do all this hoop jumping just to get a fair shake and it’s just not the case. Ultimately either scenario is fine, I was being a bit dramatic about the whole thing frankly. These people have options to work at other places in theory, and call center work or anything really that’s high touch with disgruntled people or other abusive circumstances should be done away with entirely. I find it frankly pretty gross that we subject ourselves to abuse just to be able to afford to eat and live anywhere half comfortable.

Thanks for keeping things civil with me, I appreciate it.

[–] [email protected] 2 points 7 months ago* (last edited 7 months ago)

For me, when Netflix and all these other guys price hike, drop content, don’t give advertised streaming qualities and all of that, I dropped all of them.

Right, and I’m saying instead of just silently dropping them, call first and tell them you’re going to drop them. See what deal they’re willing to give you. Then drop them if you’d like, but it’s worth asking.

Obviously financial protest is useful against corporations, and some of us can protest more effectively given our nation/position/understanding. I do what I can.

e: Thank you for your civility, too. I appreciate that we have that here. Cheers.