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[LPT] Call and threaten to cancel your subscription services once a year; their retention department will give you a better rate (lemmy.ca)

submitted 7 months ago by [email protected] to c/[email protected]

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This only works by phone. Be nice, but firm. Don’t be satisfied with their first answer – make them escalate you to the retention department. They’re often authorised to give much larger discounts because it’s cheaper for them to retain customers than to recruit new ones.

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[–] [email protected] 3 points 7 months ago

I've done this with SiriusXM. I bought a car, and I got a 6 month free trial. I kind of liked it, but not $24.95 a month worth. I called to cancel, and they gave me a much better price for 6 months. I went on my calendar, went forward 6 months, backed up 1 day, and put an entry to remind me to call back. 6 months later I called to cancel and got an even better price for a year. Did the same thing a year later, and got the same rate. The last time I called, they gave me a rate of just over $6 a month for good, so I don't have to keep calling and negotiating. I know people hate on SiriusXM, but I absolutely get $6 worth of listening out of it every month.