Proton

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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

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Proton Support Issues (kbin.social)

submitted 9 months ago* (last edited 9 months ago) by [email protected] to c/[email protected]

12 comments fedilink hide all child comments

I've been trying to get answers from Proton for literal months concerning critical functionality issues with their mobile Android client. Messages are often truncated / missing data; clearly, there's a disconnect between the cached version of the message and the message the user sees. Unfortunately, every attempt to resolve this with support is met with boilerplate "try our beta app" at best, ghosting at worst.

I have supported Proton as a paid user since 2018. It would be nice to think that they value their early adopters, but... honestly... their actions suggest otherwise.

Edit: Proton acknowledges the issue, offers no timeline for a fix:

Please be informed that the issue has been reported and our developers are aware, they are look for fixing it in one of the future updates of the app. Unfortunately, we cannot provide an ETA on when the permanent fix will be available.

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[–] [email protected] 4 points 9 months ago (1 children)

I think their support is notoriously bad.

If you’re not locked in and don’t want to be putting up with them, then maybe it’s best looking at another service, as I don’t see it changing.

[–] [email protected] 2 points 9 months ago (1 children)

If I can find one, I may do. At this point, self-hosting is appealing, though I don't particularly care to fight with Google etc over erroneous blacklisting and such.

Between this and their "broken since at least 2021" Linux VPN client issues, I am questioning why I drop $30 a month to support them.

[–] [email protected] 1 points 9 months ago (1 children)

Between this and their “broken since at least 2021” Linux VPN client issues, I am questioning why I drop $30 a month to support them.

To be fair:

For the Android app, refering the the newly & fully rewritten beta app isn't wrong. It is fully rewritten because the old one has too much technical debts. Please do try that new app out.
A new and rewritten VPN client (GUI) was released for Linux, CLI will follow.

[–] [email protected] 1 points 9 months ago (1 children)

It is when it does not seem to solve the issue. We will try it again.

I may try that, but the old one being critically broken for years is a terrrivld look.

[–] [email protected] 2 points 9 months ago

Please do try with the new one indeed. If it should happen again (I doubt but please try), do send in a bug report and letme know the ticket number.