this post was submitted on 05 Feb 2024
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As an example:
Salesforce has been trying to replace developers with "easy to use tools" for a decade now.
They're no closer than when they started. Yes the new, improved flow builder and omni studio look great initially for the simple little preplanned demos they make. But theyre very slow, unsafe to use and generally are impossible to debug.
As an example: a common use case is: sales guy wants to create an opportunity with a product. They go on how omni studio let's an admin create a set of independently loading pages that let them:
โข create the opportunity record, associating it with an existing account number.
โข add a selection of products to it.
But what if the account number doesn't exist? It fails. It can't create the account for you, nor prompt you to do it in a modal. The opportunity page only works with the opportunity object.
Also, if the user tries to go back, it doesn't allow them to delete products already added to the opportunity.
Once we get actual AIs that can do context and planning, then our field is in danger. But so long as we're going down the glorified chatbot route, that's not in danger.