this post was submitted on 12 Jul 2023
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As someone who works in Level 2 and 3 Tech, the majority of people who do contact me are actual morons who legitimately think turning off and on their monitor is akin to rebooting their PC. I know that has been memed to death, but it's true. I've legitimately had to make a whole presentation on the various ways to restart a computer and present it to a group of about 20 people.
I have so many stories to the point where, if I don't treat everyone like it's their first time touching a computer, it will lead to the user getting pissed off because I didn't tell them that they had to left click on their mouse because they're so used to their phone being touch screen that they assumed that every screen was.
As a fellow level 3 tech you nailed it. We are constantly exposed to a massive amount of tech illiteracy on a daily basis, and have to clean up the messes these people make while trying to keep a smile on our face and be nice. It sucks even more because we get attitude from people who are complete morons with this stuff, blaming us for their mistakes and getting impatient while we cleanup their mess. We’re also lied to consistently about what they’ve done to cause an issue, so we also have trust issues and have to ask boneheaded questions because so many times the bone headed question is the answer.
I've never heard of these different 'levels of tech' - what does it mean to be a level 2 or 3 tech?