this post was submitted on 12 Jul 2023
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CEO replaces 90% of support staff with AI, praises the system on Twitter (www.techspot.com)
submitted 1 year ago by [email protected] to c/[email protected]
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[–] [email protected] 25 points 1 year ago* (last edited 1 year ago)

Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%

No mention of what happened to customer satisfaction. But given how low it already was with their human support he clearly didn't give a shit about that to begin with. I, too, give very quickly when I realize I'm chatting with a bot.