TL;DR: My current workplace is super toxic (the company has been described as modern slavery) and I'm looking for advice/insights on getting out ASAP.
Background
Last September my 12-month contract came to an end without any chance of renewal. It was unfortunate but I understood the risk when I took the position. My previous roles included working as a content moderator and eventually moving my way up to being an expert in the area as well as supporting a small team. This was all through a vendor. The job was good but I needed something more stimulating and working in the content moderation field for very long is not great for your mental health.
Around the middle of last year, I got really into videography and have been trying to grow that side hustle since. It's gained some more traction this month but it's not enough to leave my 9-5 yet.
Current Job/Role
After about a month and a half of being without work, I got into my current role via a referral from an ex-coworker. The role wasn't exactly what I was looking for but I took it because I had bills that I needed to pay. I couldn't survive on just my partner's part-time pay.
I joined the team as a Senior AI Data Trainer. On paper, the work seemed similar to the work I'd done at LinkedIn. That's about where the similarities stop.
Our job is to essentially help train and correct AI models that have received negative feedback from the user. We will evaluate the conversation, critique the response (four in total) and then provide an ideal response. The work isn't very difficult, it's just mind-numbing. We also have some crazy KPIs to achieve.
Initially, management and the company seemed great. Everyone was super helpful and friendly, but after a couple of months (present-day), their true colours have started to shine through. I've been on my current project for three weeks but I'm expected to be achieving the same as someone who has been working on it for months. There is a ton of micromanagement going on.
For example, I had management complain to me today about my AHT because I had one bad day and it was higher than usual. Never mind the fact that the overall trend from the last three weeks has been trending down. When I mentioned this, the response was "Okay..." and then the subject was changed to some other "issue".
Details about the company
We use an app called Hubstaff to track our time. Normally you can see your hourly rate there but they have turned that feature off and only use it for time and activity tracking. We need to use our personal machines for work and need this installed on it. The app will periodically take screenshots of any and all screens. It will also keep track of the websites you visit.
The company is 100% remote but is registered in the US. They send us our pay twice monthly via Wise, so my "payslip" is an email from Wise saying I received a transfer. Since I'm based in Europe the pay gets converted into Euros.
I am paid $15.50 (€14.28) an hour. While management gets $100k + $20k bonus. AI Data Trainers don't have any benefits at all. Management was recently on a trip to the Dominican Republic (paid for by the company), just because they could.
Conclusion
It has been very draining working here. I'm grateful that I got a job and that I can pay for my bills but I can't be here for much longer. I've been applying for jobs on LinkedIn but haven't had any luck yet. I'd love some advice on getting out and into a new role or if anyone has had a similar experience, what did you do?
I sent an email to a recruiter that helped a friend previously so hopefully I can get something from that. I have also been messaging friends and coworkers to try to get referrals.
It’s just really draining working here. I’m super unhappy and need to get out but I haven’t heard back from any of the applications I’ve sent.
Edit: Thank you for all the comments. I have edited the post to make it clearer and easier to follow.
Edit 2: Just seen this message on Slack from management: “Let's Crush It! 🚀 Every question, task, 1:1, and workshop is a step towards our collective success. Remember, we're not just a team; we're a community pushing the boundaries of what's possible! And remember, we are so, so proud of you guys!”.
So I'm an American working for an Irish company in the IT field, and everything you're telling us is shite. The senior role at 15.50 an hour is garbage, my local grocery store pays better than that starting.
I'm not talking shit about/to you, but the job You're doing sounds like glorified data entry. I'd take stick if what real works skills you have and start looking for work...
Also, anything to stop you from running that tracker software in a virtual machine? That would allow you to work in one monitor that they can track, but also allow you to job hunt in a second monitor. Just saying, installing anything on my personal computer is a huge no from me.
The only “issue” would be that it could show me as being inactive which would raise some flags for them. It would also affect my AHT since I’d be job hunting and not solving tasks.
I’ve been using my phone to apply and search for jobs throughout the day.
Edit: It’s 100% glorified data entry! I always find it amusing that they have this on their homepage.
“[company name] executes your vision to perfection. You give us your most complex challenges and we become your operations, automation, and AI partner to deliver faster outcomes“
They have a lot of people from poorer countries so the $15.50 is worth a lot more to them. It just feels like exploitation to me. There was a team from another project that had a bunch of people fired because they couldn’t reach the quality target as fast as they wanted during the onboarding and training phase.