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this post was submitted on 12 Mar 2024
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AssholeDesign
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This is a community for designs specifically crafted to make the experience worse for the user. This can be due to greed, apathy, laziness or just downright scumbaggery.
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I had it worse. I needed to book a hotel for a business trip, and they offered me two prices: Either take them cheaper, but you cannot cancel or get a refund, or you can spend a bit more, and cancel it up to one day before arrival for a "cancellation fee", which amount was not disclosed at that moment.
I booked the latter one, and in the booking confirmation it said that the cancellation fee is exactly the same as the cost for the room!
That’s dumb. I used to work in hotels. We hated online bookings because of how terrible those sites handle expectations. A tip for the future is: If you find yourself wanting to take that latter option, odds are it’s the same as booking directly, price-wise. If you book directly, you’re more guaranteed and only have to deal with their own policy. Usually it’s no fee if cancelled the day before arrival. If cancelled same day, a one-night fee applies for holding the room. If you cancelled the day before, could’ve saved.
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