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This is the best summary I could come up with:
Between January and June 2023 her energy bill went up to over £3,500, leaving her "terrified" to use electricity.Her son said the problems began when she was changed to a smart meter on a single tariff, in 2022.
I don’t sleep at night really because my body, it can’t let go.”Mrs Butler said she recently received £2,900 back from Utility Warehouse - which did not cover what she was owed.
"We acknowledge that the customer service Mrs Butler received fell below our usual high standards and we’re sorry for the inconvenience and distress this has caused," they said.
Dianne Green, 75, from East Sussex, has been having issues with her smart meter since she was taken on by British Gas in April 2022, when her previous company went bust.
She said her online account showed she was using roughly £60 per month, but British Gas wanted to put her direct debit up to £169 per month.Mrs Green said her physical disabilities meant she couldn’t reach the electricity meter to get manual readings.
The Desnez says the "vast majority" of smart meters are working correctly, but "reporting errors by a minority of suppliers have uncovered more meters not operating in smart mode than previously thought”.Lord Callanan, Minister for Energy Efficiency and Green Finance, has written to Ofgem, urging "action to ensure suppliers are held to account if they are not supporting customers with issues as they should be”.
The original article contains 767 words, the summary contains 237 words. Saved 69%. I'm a bot and I'm open source!