A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I'm a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn't want to stay with surfshark.
Both assholes. Their "are you sure OwO???" tactics is just typical assholery that I'd have straight up made illegal were I the FTC, but you did go in specifically intending to abuse them, so I would urge you to take the loss as some sort of "lesson learned tax".
Well, the loss of the first month, don't have them be entitled to more. Those three other months are assholery that should never be rewarded.
Edit: I also don't think this belongs in /c/Technology. There's asklemmy for this stuff.