this post was submitted on 31 Mar 2024
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Given that their mediation is binding to discord too, depending on the mediator, it can be a good thing for customers too.
If it was in the customers favor, they wouldn’t be doing it lol.
And surely the customer could choose their arbitration in lieu of court, no? So opting out doesn't really cost the consumer anything, it merely adds options.
Court and lawyers has a much higher cost before court than arbitration. That goes for both their customers and themselves.