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Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)

submitted 7 months ago by [email protected] to c/[email protected]

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[–] [email protected] 2 points 7 months ago (1 children)

On the other hand, are you implying that human call center workers are accurate with what they tell customers and that when they make mistakes the companies will own up to them and honor them?

[–] [email protected] 1 points 7 months ago

I mean that's generally how it is now. If a rep lied to me then you better believe I'm talking to the manager and going to extract some concession. The difference is you can hold a rep accountable, dunno how you do that with AI