Louis Rossmann

Summary

1. Consumer electronics manufacturers like Apple and Samsung are creating fake repair programs to avoid passing right to repair legislation.
2. Criticism of Apple's repair program for being a PR stunt and requiring access to customer data.
3. Highlighting Samsung's self-repair program that sells parts as assemblies, making repair difficult and costly.
4. Frustration expressed at the requirement to interrogate customers and collect personal data under these repair programs.
5. Emphasis on the importance of consumer privacy and transparency in the repair process, mentioning the Magnuson-Moss Warranty Act.
6. Criticism of companies trying to avoid warranties based on unrelated issues and collecting customer data for advertising purposes.
7. Strong advice against supporting CTIA and attending their events, as they lobby against the rights of repair shop owners and consumers.
8. Promotion of their nonprofit repair preservation group, Repair We, which provides detailed repair guides for free.
9. Emphasizing the importance of advocating for the best interests of repair shop owners and consumers, contrasting their approach with that of CTIA prioritizing financial gain over the repair industry.