this post was submitted on 18 Jun 2024
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News

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[–] [email protected] 32 points 2 months ago

That's legit frightening

[–] [email protected] 23 points 2 months ago (1 children)

Looks like the state operates a single 911 system, so while we can speculate a number of reasons, the most logical conclusion is either a trunk failure or an update failure that cut routing to their distribution. Fortunately it looks like they found the problem quickly and worked around it.

If you’re interested in what went wrong, they won’t be excited to publicize it, but a FOIA request should release the report on what happened.

[–] [email protected] 8 points 2 months ago

I'd imagine a major city would have noticed immediately. I'm sure Boston gets several hundred calls an hour.

[–] [email protected] 21 points 2 months ago (1 children)

To my understanding, it's already back up

[–] [email protected] 25 points 2 months ago (1 children)

Everyone call in and check!

(Absolutely do not do this.)

[–] [email protected] 20 points 2 months ago

I as of this very minute just got the alert that it was back up (and yes, it did also ask you to not call in to check)

[–] [email protected] 19 points 2 months ago

I live in MA. My work and personal cell phones were screeching alerts every hour until it got restored. Kinda scary that it can go down like that.

[–] [email protected] 14 points 2 months ago* (last edited 2 months ago) (1 children)

Right as a big heat wave kicks off, too.

When I saw the message come up on my phone, all I could think was how glad I was to not be whoever is responsible for the outage, because people are likely going to die from this and I'd never want that on my conscience.

[–] [email protected] 6 points 2 months ago (1 children)
[–] [email protected] 6 points 2 months ago (1 children)

What how? Update faster.

Does anyone understand how 911 lines are different than regular phone lines that they could go down?

Could it be a Cyber attack?

Where's all the phone people at?

[–] [email protected] 2 points 2 months ago* (last edited 2 months ago) (1 children)

What how? Update faster.

Probably some routing failure caused by ancient infrastructure

Does anyone understand how 911 lines are different >than regular phone lines that they could go down?

They are the same phone lines, 911 just has its own routing system.

Could it be a Cyber attack?

Definitely could, but never attribute to malice that which can be explained first by stupidity.

Where's all the phone people at?

Retired. Everyone has cell phones, and has told all the kids to not take trades jobs for the past 30 years. Every trade is hurting for new workers, including phone line technicians. There’s not enough bodies to do the work anymore.

[–] [email protected] 2 points 2 months ago

Thanks, good, concise and sensible explanations