I had a similar issue. For me, entering just my email (not username and not password) and clicking the forgot password button worked.
this post was submitted on 16 Jun 2023
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I think this is the official way to do it. But a message explaining it when you click the button would be better.
Any idea if the original confirmation email never was sent?
It took a while for the confirmation email to come through. I made a few attempts though since there wasnโt really any user feedback, so Iโm not sure which attempt finally worked.